• What design services do you offer?
I currently specialise in logo design, custom lettering, print design, brand identity and editorial layouts. If you'd like to hire me or if you have any enquiries, please shoot me an email at firstname.lastname@example.org!
• How much do you charge for a logo design?
For logo designs, I have two options available: Standard and Premium. A Standard logo contains purely existing fonts (either from my font library or to be searched and downloaded from the web) and/or a unique logomark for your brand. This option costs AU$300 and is mainly for clients who are looking for a professional logo done within a short timeframe, and are not too fussed about having custom lettering within their logo.
Whereas the Premium logo option contains a specially made hand-lettered logotype design and logomark, which usually takes a bit longer but is more creatively unique and has a greater impression on your potential customers. This option costs AU$500 and is targeted towards clients who are happy to pay a bit extra for more time and care to be put into the creation of the logo design, and ultimately for clients to have a custom-made logo with more of a personal touch.
• How much do you charge for other design projects?
It usually depends on what the design brief entails so if you need something other than a logo to be designed, please contact me and I’ll respond to your enquiry within 24-48 hours!
• Can I pay in installments?
I always request a deposit fee before I begin working on a project, but after that initial payment has been received, you can either pay the remaining amount in installments or once the project has been completed and you are satisfied with the final designs.
• What is your process?
I always begin working with pencil to produce a wide range of concept sketches - for a logo design brief, I present a minimum of five of my strongest concepts to the client and request their feedback. Communication is a vital part of the design process, so I always check in with the client after every development. Then, I revise one or two of the client's preferred designs and eventually end up with a refined sketch that, once they have approved the design, is then ready to be digitally created. Finally, once the vectorised logo is completed and the client is happy with it, I export the design into various file formats at 300dpi high resolution and package the files into an organised zipped folder, which is then ready to be sent to the client upon receiving the final payment.
• Are you on social media?
• Do you ship worldwide?
Yes! Plenty more products will be available soon, such as men and women's apparel, mugs, tote bags and various other items, so keep an eye out!
• When can I expect my item(s) to arrive?
The estimated delivery times depend on whether you are a resident of Australia or if you live outside Australia. You can find out the delivery times once you're at the Checkout and have the option to choose your preferred shipping option.
• Do you accept returns?
Yes, however, for me to accept your returned item, you must be in accordance with my Return Policy.
• Can I return an item and exchange it for something else?
Providing that the returned item is not used and/or damaged, and is the exact same price as the item you wish to exchange it for, then yes, otherwise you'll be fully refunded and will have to place a new order if you'd like a different product.
• Why haven't I received an order confirmation email?
Order confirmation emails usually take between 24-48 hours to make their way through cyberspace and into your inbox (don't forget to check your junk mail too!). However, some emails do occasionally get lost in cyberspace...but don't panic! I can resend your order confirmation email if you do not receive it within 48 hours after completing your order.
• My shipping details are incorrect, can I edit my details after ordering?
Yes, but you've got to be quick! Send an email to email@example.com within 24 hours after you've completed the ordering process and I will make sure your details are amended before your parcel is on its way.
• What payment methods are acceptable?
The following payment methods are available:
- Visa (credit and debit cards)
- MasterCard (credit and debit cards)
- American Express
If you have any other questions, please don't hesitate to get in touch with me via the Contact tab!